Web Hosting FAQ
Below is a list of the most commonly asked questions by our clients. Please take sometime to read them:
When you create your website, you'll have what is called a domain, and a name for it, which is the name of your website that people will type in their browser's address bar. Our website's domain name is www.onlinerack.com, for example. Our services allows you to have more than one domain, therefore, more than one domain name. So with a single plan you be able to have as many “websites” as you want, each one with a distinct domain and name. From the outside, it'll look just like you own several websites, each one with a different domain name. But they'll all be inside your plan, managed in a united way. Your domains will share the same disk space and monthly data transfer, but surprisingly, you'll notice that you can have plenty of domains without taking much of your plan's resources.
CPanel is a control panel that provides a graphical interface and automation tools to simplify the process of setting up and maintaining your web hosting. Instead of having to deal with Linux command lines and prompt interface, cPanel brings a more human-friendly interface where you can easily interact without having to learn complex Linux instructions whatsoever. Further information can be found in cPanel's official website: http://www.cpanel.com/products/#cpanel
Softaculous is a script library that we have already included in all web hosting plans. This script library contains over 400 apps scripts for installation, backup, update and uninstallation of several services. With the same intention of cPanel of turning the web hosting setup process simple and human-friendly, with Softaculous you'll have several options of services at your disposal. For further information you can check Softaculous official website: https://www.softaculous.com/softaculous/apps
No we do not offer Adult web hosting and never will. It is against our code of ethics and it is a strict policy.
Certainly, you can host your site with us and have your mail server or other services hosted else where. It is as simple as changing your DNS records (in this case MX records to point to your mail servers) We can easily assist you with that or you can do it yourself from the control panel.
Yes. Backups are run nightly, they can also trigger a backup from their control panel or by using file manage\or FTP. They can also do the restore themselves if needed. Keep in mind, our professional support staff can also whenever needed.
No. You can easily login to your account with your registrar and update your DNS server settings to point to our DNS servers. You can open a ticket through the control panel in case you need additional assistance and our support staff will be more than happy to assist you.
We use Tier1 Data Centers featuring Cisco 4948 48-Port 10/100/1000 Rack Switches with redundant fiber entrance expandable to 1,840 Gigabits Per Second.
To answer your question in short yes. We have a ticketing system in place for our clients to use and our response time is less than four hours. Additionally we have a paging system that is always available to all of our clients in the event they need urgent response. However all of our servers are monitored by sys admins 24x7x365.